At County Heights Pharmacy, we are committed to providing safe, professional, and high-quality healthcare services. We welcome feedback and take complaints seriously as part of our commitment to patient care, clinical governance, and continuous improvement.

How to Make a Complaint

You can make a complaint in person, by telephone, by email, or in writing. You may also complain on behalf of someone else, provided you have their permission to do so.

County Heights Pharmacy & Travel Vaccination Clinic

7 High Street
Deal, Kent
CT14 7AA

Telephone: 01304 279106
Email: enquiries@countyheightspharmacy.com

What to Include

Please provide your name, contact details, details of your concern, the date and time of the incident where possible, and what outcome you are seeking.

What We Will Do

Acknowledge your complaint promptly.
Investigate the matter fairly and confidentially.
Respond within 20 working days where possible.
Apologise where appropriate.
Use feedback to improve our services.

Confidentiality

All complaints are handled confidentially and stored securely in accordance with UK GDPR and NHS requirements.

Escalation

If you remain dissatisfied, you may contact NHS England or the General Pharmaceutical Council.

NHS England: NHS complaints information
General Pharmaceutical Council: Report a concern to the GPhC

Responsible Persons

Superintendent Pharmacist: Harry Ofori
Responsible Pharmacists: Nana Boakye-Ansah, Frederick Akomeah, Harry Ofori

Review Date: May 2027
This procedure is based on NHS complaints guidance and GPhC expectations.

Get expert care, trusted advice, and convenient services — all in one place.

Services

Hypertension Screening (Blood Pressure Check)
Travel Vaccinations
Pharmacy First
Weight Loss
Ear Wax Removal (Coming Soon)
Prescription Delivery
Yellow Fever Centre
Blood Testing

Contact Information

enquiries@countyheightspharmacy.com

01304279106